I'm sure they're working super hard on supporting maps in the workshop, it's just around the corner guys!
I'm sure Valve is actually just waiting for the community to make more hats, so they don't even have to bother modeling them. :glare:
Seriously, though, say what you will about me, but I really have been angry at the way Valve has been handling TF2 lately. They haven't made any maps of their own since the Tale of Two Cities update, and they haven't made any custom maps official since Snakewater. I know the End of The Line update is coming in a few days, but it will likely only contain one new map, the moonbase one. The fact that TF2 hasn't had a true update in almost a year makes me a little sad, I guess, because custom maps going official is essentially the
only way to get them played outside of the comp community. And the comp community always wants their maps to be structured in a very specific way, which leads to a lot of mappers making pretty unoriginal KoTH and 5CP maps, just so someone will actually play them.
Valve could fix this problem if they made more maps official, overhauled the quickplay system, and added Steam Workshop support for maps, but I really don't expect them to ever do those things. If it hasn't happened yet, why would it happen in the near future?