I've mentioned this before but since Valve employee emails are made more public than most private company emails they seive through a ton of shit every day. I cringe over some of the things people admit to personally having emailed Valve over.
Chances are if you didn't get a response it's an irrelavent topic or it's already being covered and you'll find out about it in the near future.
They can't respond to every email, especially if they get the same email 50 times a day.
I agree with you, but it's kind of silly when you e-mail about an already in-game item that requires a bug fix (important) only for them to 1) agree to "ship your fixes in the next update" and then 2) never do anything about it.
After multiple emails later, they literally email me back saying they are busy. I understand they might be busy, but they can't ship an already fixed item along with any larger update? They have the time to ship the Cow Mangler and the bison (new game mechanics), but they can't ship an already compiled-ready-to-go item.
Seems a little odd to me.
Want a reply from robin? CC Gabe. You ALWAYS get replys when you CC Gabe no matter who the email is for.