but that's just how the world works.
If people rolled over and took that crap the human race wouldn't have evolved socially like it has over the past 4000+ years. You think America would be what it is now if people had just accepted "Well, having kings and queens is just the way the world works"?
Valve didn't get to be a major games company by merely seeking dollar signs, Half-Life 1 was an experiment in interactive story telling that wasn't even supposed to make it into the gaming charts, let alone win GOTY 7 years in a row. Being a good company is all about providing a superior service which is something that Valve has fairly consistantly been able to achieve. But things like this are major speed bumps. The moment you start neglecting your customers for dolla is the moment you fail; the only trouble is sometimes companies like EA corner a market and create a monopoly that make it difficult to choose alternatives.
You only have to look at events like EA being voted as the worst company ever to understand that people wont tolerate bullshit if they don't have to. And they don't have to.
Personally the only reason why i still play TF2 is because i love making maps for it and i love the guys here and if it wasn't for those two factors i'd have uninstalled it years ago.