Autodesk Support Problems

Discussion in 'Off Topic' started by Seba, Nov 7, 2010.

  1. Seba

    aa Seba DR. BIG FUCKER, PHD

    Messages:
    2,363
    Positive Ratings:
    2,365
    For the past six months or so I've been using 3dsMax 10 on a student license from Autodesk, and it's been working perfectly until 25 days ago. Then on startup I got a window asking me to activate my software or else it will expire in 30 days. I thought 'huh, okay, guess I need to do it again' and registered for another license like the instructions told me to. I got a 'activation successful' message and went on modelling. The next day, however, I got the exact same message. I again followed the instructions and 'successfully activated' my product. I've done it one more time before I gave up and personally emailed Autodesk Support about this issue. Being as terrible as they are, they sent me an activation key which, no surprise, didn't work. I looked around on their website and found a hotfix for the exact problem that I'm getting - only for 3dsMax 8, not 10.

    I turn to help to you, TF2M: either offer me advice, slap Autodesk for me, or just point and laugh at my misery; either one is welcome.
     
  2. WastedMeerkat

    WastedMeerkat L3: Member

    Messages:
    144
    Positive Ratings:
    142
    Try waiting out ~20 of the 30 days and then registering for a new license so you have to do it less often.
     
  3. Seba

    aa Seba DR. BIG FUCKER, PHD

    Messages:
    2,363
    Positive Ratings:
    2,365
    I just waited for the license to expire and downloaded a new version. Thanks for the (one) reply and (eighty-six) views.
     
  4. nik

    nik L12: Fabulous Member

    Messages:
    987
    Positive Ratings:
    246
    doing the last option
     
  5. Grim Tuesday

    aa Grim Tuesday

    Messages:
    1,257
    Positive Ratings:
    371
    I believe that every year Autodesk moves their old version of the software to a 30 day license, and the new one to the 14 month. Have you tired 3Dsmax 2011?
     
  6. matou

    matou L2: Junior Member

    Messages:
    86
    Positive Ratings:
    10
    With 3DS max 2011 student you get a 3yr license (student license that is) so maybe you have to get the new 3ds max
     
  7. Seba

    aa Seba DR. BIG FUCKER, PHD

    Messages:
    2,363
    Positive Ratings:
    2,365
    After August 16, 2010, every student-licenseable software was upgraded to a 3-year version. If one had a 13-month license beforehand, they had to request a new product key and register it again. It worked fine until I forgot my Autodesk password and secret question :p
     
  8. Numerous

    Numerous L4: Comfortable Member

    Messages:
    150
    Positive Ratings:
    72
    this.
     
  9. gamemaster1996

    gamemaster1996 L13: Stunning Member

    Messages:
    1,065
    Positive Ratings:
    131
    If you really can't get it to work you might be able to take *cough* desperate measures.