I think a good addition to this website would be a shoutbox. Over at TF2F, we constantly get mapping questions in our shoutbox, even though we are not a mapping-specific site. If we can't answer the questions, we usually send them your way... The thing I've noticed is some people prefer instant gratification without the need of creating a new thread for a simple question. Also, a lot of people are unable to connect to Steam at all times (at work, on another computer, on a mobile) but may still have mapping questions. Also, the benefits of a shoutbox extend beyond mapping questions--a great bit of community bonding would happen. Just a suggestion.