The situation: I ordered BT's biggest fibre optic package and it'll be installed on the 28th A nice man came to the door and had Virgin stuff with him to set it all up there and then today. 28 days to cancel and not be charged a penny. If I want to cancel the BT option I have until 1pm on Thursday. If I want to cancel Virgin's I have until September the 22nd. I can't try the BT one before I cancel it unfortunately. So my question is thus: Who are you with, UK users, and do you like their service? I've heard equally bad things about both companies messing people around.